Email: info@freyaryder.com
Website: www.freyaryder.com

If you have any questions about how I use your personal information, please contact me using the details above.

2. What information do I collect?

I may collect personal information when you browse my Website, contact me, create an account, place an order or otherwise interact with my Website.

This may include:

• your name;

• email address;

• billing and delivery address;

• telephone number, where provided;

• details of artwork or products purchased;

• order and transaction details;

• messages or information you provide when contacting me; and

• technical information about your use of the Website, such as your IP address, browser type and device information.

I do not normally have access to your full payment card details. Payments are processed through third-party payment providers.

3. How I use your information

I may use your personal information to:

• process and fulfil orders for artwork;

• arrange delivery of purchases;

• process payments;

• communicate with you about your order;

• respond to enquiries and messages;

• deal with returns, refunds or other customer service matters;

• maintain records of purchases and transactions;

• send marketing communications where you have chosen to receive them;

• operate, maintain and improve the Website;

• understand how visitors use the Website;

• protect against fraud or misuse; and

• comply with legal and accounting requirements.

4. Lawful basis for using your information

I will only use your personal information where I have a lawful basis to do so under UK data protection law.

Depending on the circumstances, this may include:

Contract: I need to use your information to process an order or provide a service you have requested.

Legal obligation: I need to use or retain information to comply with legal or accounting requirements.

Legitimate interests: I need to use information for the reasonable operation and administration of my business, provided this does not unfairly affect your rights.

Consent: You have given me permission to use your information for a particular purpose, such as receiving marketing communications.

Where I rely on consent, you can withdraw your consent at any time.

5. Buying artwork through the Website

When you purchase artwork through the Website, I collect the information necessary to process and fulfil your order.

This may include your name, email address, billing address, delivery address, order details and payment information.

Your information may be shared with relevant third parties where necessary to complete your purchase. For example, your name and delivery address may be provided to a courier or postal service so that your artwork can be delivered.

I will not sell or rent your personal information to third parties.

6. Payments

Payments made through the Website are processed by third-party payment providers.

Depending on the payment method selected, these may include providers such as Stripe, PayPal or other payment services made available through Squarespace.

Payment providers may collect and process your payment information in accordance with their own privacy policies.

I do not normally receive or store your full payment card number.

7. Squarespace

My Website is hosted and operated using Squarespace.

Squarespace may process certain information about visitors and customers in order to provide website hosting, ecommerce functionality, security, analytics and other services.

Squarespace may also use cookies and similar technologies.

You can find further information about how Squarespace handles personal information in its privacy documentation.

8. Cookies

The Website uses cookies and similar technologies.

Cookies are small files placed on your device that allow a website to remember information and help it function correctly.

Some cookies are necessary for the Website to operate, including features relating to shopping, checkout and security.

The Website may also use analytics or other non-essential cookies to help me understand how visitors use the Website and improve its content and functionality.

Where required, I will ask for your consent before using non-essential cookies.

You can also control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including the ability to make purchases.

9. Marketing communications

If you choose to subscribe to my mailing list, I may use your name and email address to send you information about:

• new artwork;

• exhibitions and events;

• commissions;

• new products;

• studio updates; and

• other news relating to my work.

You can unsubscribe at any time by using the unsubscribe link included in my emails or by contacting me directly.

10. Contact forms and enquiries

If you contact me through the Website, by email or through another communication method, I will use the information you provide to respond to your enquiry.

I may retain correspondence for a reasonable period where necessary to deal with your enquiry, maintain business records or resolve any subsequent issue.

11. Delivery

Where you purchase artwork that requires delivery, I may provide your name, delivery address and other necessary information to a courier, postal service or delivery provider.

This information will only be shared where necessary to fulfil your order or provide the requested service.

12. How long do I keep your information?

I will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to purchases may need to be retained for longer to meet legal, tax and accounting requirements.

Information relating to enquiries will generally be retained for as long as reasonably necessary to deal with the enquiry and any related correspondence.

If you subscribe to marketing communications, I will generally retain your contact details until you unsubscribe, unless I have another lawful reason to retain them.

13. Sharing your information

I do not sell your personal information.

I may share your information with third parties where necessary to operate my business and provide services to you, including:

• Squarespace;

• payment providers;

• couriers and delivery companies;

• email or mailing-list providers;

• professional advisers, where necessary; and

• government authorities or other organisations where I am legally required to do so.

I will only share information where there is a lawful basis for doing so.

14. International transfers

Some services used to operate the Website may involve the processing of personal information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards will be used where required under UK data protection law.

15. Keeping your information secure

I take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online service can be guaranteed to be completely secure.

16. Your rights

Under UK data protection law, you may have the right to:

• request access to the personal information I hold about you;

• request correction of inaccurate information;

• request deletion of your information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request the transfer of your information in certain circumstances; and

• withdraw consent where processing is based on consent.

You also have the right to object to direct marketing at any time.

To exercise your rights, please contact:

info@freyaryder.com

I may need to ask for information to confirm your identity before dealing with certain requests.

17. Complaints

If you have a concern about how I use your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about making a complaint is available on the ICO's website.

18. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my Website, business practices or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

19. Contact me

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

info@freyaryder.com